FAQs

Below are are some common problems for users of Proksee. If your problem is not here please contact us with the details of your issue:

info@proksee.ca

I am planning to use Proksee in a workshop or course. Any recommendations?

  • Before the session, run through your planned tutorial to estimate how long each job will take. Proksee tools vary in runtime and doing a dry run helps set expectations for students.
  • Consider running certain tools in batches. Some tools are significantly slower, including Assembly, PHASTEST, VirSorter, and Alien Hunter.
  • Consider trying snapshots to provide a starting point. You can share a snapshot link with students so they can quickly create a new project. Note that snapshots do not include completed jobs.
  • Student should avoid resubmitting a job if they already have a queued job for the same tool and dataset. Duplicate submissions increase the queue length and slow processing for everyone.
  • For larger classes, we recommend contacting us in advance. We may be able to increase server capacity during your session. Let us know the date, time, number of students, and tools you plan to use.

I get errors when submitting a GenBank file for a new project.

The GenBank file may not be formatted correctly. Try using GB2sequin to reformat the file:

  • Go to the GB2sequin website.
  • Under Input Files, click the Set File button and select your GenBank file.
  • Under Options, click the Start Conversion button.
  • Under Results, click the GenBank button to download the reformatted file.
  • Resubmit your reformatted GenBank file to Proksee.

How do I keep a caption centered in a circular map?

Click on the caption to bring up its details in the Sidebar and then click on the Center Caption button. This will set the following options:

  • Position: Map.
  • Length Precent: 50.
  • Offset: 0.

The color picker does not show up when I click on a color swatch.

The color picker may be prevented from appearing by a content blocker. If you have a content blocker extension installed for your browser, try temporarily turning it off or add proksee.ca to the blocker's whitelist.